997 Responsible Gaming — Your Guide to Playing Smart
997 puts user health and well-being first. This page provides guidance, self-control tools, and support resources to help you play safely, responsibly, and within your means.
997's commitment to healthy gaming
997 believes digital entertainment should bring joy, not stress or hardship. We are committed to providing a safe, responsible gaming environment that supports the well-being of every user in Malaysia.
Online gaming is a form of entertainment — just like watching a movie or going out for a meal. It should be done in your leisure time, with money you can afford to lose, and without compromising your daily responsibilities to your family, work, or health.
997 provides several self-control tools that you can use at any time. We encourage all users to familiarise themselves with these features and use them proactively — before issues arise, not only after.
Do you recognise the signs of risky behaviour?
Recognise the signs early before things become a more serious problem.
You find yourself continuing to play even after reaching your set limits, or spending money meant for other essentials such as bills, food, or loan repayments.
Feeling compelled to keep playing after a loss in hopes of winning back what you've lost. This is one of the most dangerous behavioural patterns in gambling.
Time spent gaming keeps growing without you realising it, and it starts interfering with your sleep, work, school, or time with family.
Using gaming to forget about problems, anxiety, work stress, or family conflicts. Gaming should be a form of relaxation, not an emotional escape mechanism.
Feeling the need to hide your gaming activity from your partner, parents, or friends — or feeling ashamed or guilty about the time or money spent — are warning signs.
Gaming is starting to interfere with your work, studies, family responsibilities, or personal health. When gaming takes priority over more important things, that's a serious warning sign.
How to set sensible time and budget limits
One of the most effective ways to enjoy gaming responsibly is to set your limits before you start — not after you've already been playing.
Budget Limit
- Decide on a maximum amount in MYR you're comfortable spending on gaming entertainment in a week or a month. Think of it like a budget for movie tickets or a dinner out — it's a leisure expense, not an investment.
- Never play with borrowed money, your emergency savings, or funds set aside for financial commitments such as rent, utilities, or car payments.
- Once you've reached your budget limit for the day or week, stop playing. Don't fall into the trap of "just one more round" to chase your losses.
Time Limit
- Set a time limit before you log in — for example, just 30 minutes or an hour — then take a break and do something else.
- Use a timer or phone notification as a cue to stop. Don't let a session run on without keeping track of the time.
- Avoid playing late at night when your judgement is impaired. Poor decisions often happen when you're tired or in an emotionally unstable state.
Self-control tools available to you
997 supports every user's right to control their own gaming experience. Here are some self-control tools available to you:
Deposit Limit
You can apply to set daily, weekly, or monthly deposit limits on your account. Once set, the system will automatically decline any deposit that exceeds your chosen limit, adding an extra layer of protection against overspending.
Cooling-Off Period
If you feel the need to step away from the platform for a while, you can apply for a cooling-off period. During this time, you won't be able to access any games, giving you space for self-reflection and to restore balance in your life.
Self-Exclusion
For more serious cases, self-exclusion allows you to block access to your 997 account for an extended period. This is a step we strongly support if you feel that gaming is starting to affect your life. Contact our support team at [email protected] for assistance with any of these self-control tools.
Protection of minors and maintaining a balanced lifestyle
Age Restriction — 18 and Above
The 997 platform is strictly for individuals aged 18 and above. We take this age requirement very seriously. During registration and KYC verification, we confirm each user's age based on official Malaysian identity documents.
If you become aware that someone under the age of 18 is using this platform, please contact us immediately. We will take appropriate action without delay. Parents and guardians are encouraged to use parental control software on devices shared with children.
Maintaining a Balanced Lifestyle
Healthy gaming starts with a balanced life. Here are some simple tips to help you stay on track:
- Prioritise your daily responsibilities — work, family, health, and social relationships should always come before any form of entertainment.
- Only play when you are in a good emotional and mental state. Do not use gaming as a way to cope with sadness, anger, or anxiety.
- Keep up with hobbies and other activities in your life. Gaming shouldn't be your only source of entertainment or satisfaction.
- Have an open conversation with family members about your gaming habits. The support of loved ones is key to maintaining a healthy balance.
When and where to seek help
Asking for help is a sign of strength, not weakness. If you or someone you care about is showing signs of addiction or gambling-related problems, it's important to act early.
Signs that you may need professional help:
- You're unable to stop playing even when you've intended to.
- Gaming is causing serious financial, relationship, or work-related problems.
- You hide your gaming habits from loved ones and feel guilty or ashamed about it.
- You play to escape recurring problems or negative feelings.
- You borrow money to keep playing or to cover your losses.
Support organisations you can reach out to in Malaysia:
- Talian Kasih (1800-88-2040): Counselling and family referral services provided by the Ministry of Women, Family and Community Development Malaysia.
- Mental Health Helpline (15555): A psychological support helpline operated by the Ministry of Health Malaysia.
- Local Social Service Centres: The Department of Social Welfare (JKM) provides counselling and social support services throughout Malaysia.
You can also reach the 997 support team at [email protected] to get help activating any of the self-control tools or to be referred to appropriate support resources. We're here to help, not just to provide a gaming platform.
Have more questions? We're here to help.
Visit our FAQ page for more information about your account and the platform, or contact our support team if you need help with any self-control tools.