997 Privacy Policy — How We Protect Your Data
This Privacy Policy explains how 997 collects, uses, stores, and protects the personal information of Malaysian users. Please read it carefully before using our platform.
What information do we collect from users?
When you register and use the 997 platform, we collect several categories of information to ensure the service operates securely and smoothly. The following are the types of information collected:
Account & Identity Information
- Full name, date of birth, and mobile number registered upon account creation.
- Email address used for communication and account verification purposes.
- A copy of an identity document (such as a Malaysian identification card) when KYC verification is required.
- Malaysian bank account details registered for MYR deposits and withdrawals.
Technical Information & Usage
- IP address, device type, operating system, and web browser version used to access the 997 platform.
- Session data including pages visited, access times, clicks, and in-platform activity.
- Geolocation data at the state or region level (not precise location) for the purpose of user eligibility verification.
- Transaction logs including deposit amounts, withdrawals, and betting records in MYR.
How is your information used?
997 uses collected information solely for legitimate purposes directly related to platform operations. The primary purposes are as follows:
- Account management: Process registrations, verify identities, and manage user account settings.
- Transaction processing: Securely handle MYR deposits and withdrawals via supported payment methods.
- Platform security: Detecting and preventing fraud, unauthorised access, or suspicious activity that could compromise the integrity of the system.
- Legal compliance: Meet legal and regulatory obligations applicable in Malaysia, including KYC and anti-money laundering requirements.
- Service improvement: Analyse usage patterns to improve the interface, speed, and stability of the 997 platform.
- Communications: Sending important notices to users regarding their account, security, or updates to our policies.
997 does not use your personal data for marketing purposes without your consent, and does not sell your information to any third party for commercial gain.
How do we use cookies and tracking?
The 997 platform uses cookies and similar tracking technologies to enhance user experience and ensure the platform functions smoothly. Cookies are small text files stored on your device when you visit our site.
Types of Cookies Used
- Essential Cookies: Required for core platform functions such as login authentication, session security, and language preference memory. These cookies cannot be disabled.
- Performance Cookies: Collects information on how users interact with the platform — such as most-visited pages or error messages encountered — to help us improve our services.
- Functional Cookies: Save user preferences such as display settings and recent search history for convenience during gameplay sessions.
You can manage your cookie settings through your web browser options. However, disabling essential cookies may affect your ability to log in or use certain features of the 997 platform properly.
Data storage, security and third-party sharing
Data Storage & Security
All 997 user data is stored on servers protected with industry-standard SSL/TLS encryption. Access to personal data is restricted to authorised personnel only, and all internal access is logged and monitored.
We employ multiple layers of security controls, including firewalls, intrusion detection systems, and data encryption in transit and at rest. Bank card and payment account information is handled in accordance with strict financial security standards and is never stored in plain text on any of our systems.
Data is retained for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable Malaysian law. When data is no longer needed, it will be securely deleted or anonymised.
Sharing Information with Third Parties
997 does not sell, rent, or trade users' personal information to third parties for commercial purposes. However, there are limited situations where data sharing may occur:
- Payment service providers: Transaction information is shared with FPX providers, e-wallets, or partner banks solely for the purpose of processing MYR payments.
- Authorities and regulatory bodies: Data will be disclosed to Malaysian authorities where required by law, court order, or valid regulatory process.
- Technical service provider: Third-party service providers that support the platform's technical operations (such as cloud services) may have limited access to data strictly for technical purposes, and are bound by strict confidentiality agreements.
In all cases, 997 ensures that any data sharing is conducted with appropriate controls and only for the purposes stated above.
What are your rights as a user of this platform?
As a 997 user, you have the following rights regarding your personal data:
- Right to Access: You have the right to request a copy of the personal data we hold about you. Requests will be processed within a reasonable timeframe.
- Right to Correction: If the data we hold is inaccurate or out of date, you have the right to request a correction. Basic account information can be updated through your profile settings.
- Right to Erasure: You may request the deletion of your account and personal data. Please note that certain records may be required to be retained for a period specified under Malaysian law, even after a deletion request has been submitted.
- Right to Restrict Processing: In certain circumstances, you may request that we restrict the processing of your data while a dispute is being resolved.
- Right to Object: You have the right to object to the processing of your data for specific purposes, such as direct marketing communications.
To exercise any of the rights above, please contact our support team by email at [email protected] by clearly stating your request. We will process it within a reasonable timeframe.
Privacy Policy amendments and how to contact us
997 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or how we operate. Users will be notified of any significant changes via an in-platform notice or to their registered email address.
The "Last Updated" date shown at the top of this page indicates when the most recent changes were made. We encourage users to check this page periodically. Your continued use of the 997 platform after any amendments take effect constitutes your acceptance of the updated policy.
This Privacy Policy is governed by the laws of Malaysia, including the Personal Data Protection Act 2010 (PDPA). Any disputes relating to this policy are subject to the jurisdiction of the relevant courts in Malaysia.
Contact Us About Privacy
If you have any questions, concerns, or requests regarding this Privacy Policy or the use of your personal data by 997, please contact us by email at [email protected]. For general enquiries about your account or the platform, please visit the FAQ us.
Have other questions about your account or the 997 platform?
Visit our FAQ page for quick answers, or register an account to start using the platform securely.